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Borrowing Information

From any page on the library website, click on My Account in the header.

Enter your Card Number. It is a 14-digit number on your library card under the bar code.

The first time you log in, you will use the last four digits of your phone number as a password. You may then change your password if you would like to personalize it.

Yes! Call 847-590-8706, and then enter your library card number followed by the pound sign. By phone you can renew items, hear a list of items checked out, hear a list of overdue items, check what you have available for pickup, and hear the amount due on your account.

It varies by format:                          


Time allowed to have checked out at a time on a card

Books   No limit
New Books No limit
Prize Pick Books No limit
Prize Pick DVDs Up to 5
DVDs  No limit
New DVDs  No limit
All Blu-Rays No limit
Audiobooks & CDs (including Playways and MP3s) No limit
New Audiobooks & CDs (including Playways and MP3s) No limit
Video Games Up to 5
Playaway View Up to 2
Magazines No limit
Laptops 1
Wi-Fi Hotspots 1
Library bags No limit
STEAM Kits 1
American Girl Doll Kits 1
Early Learning Kits 1
Freegal  Download 5 per week

Certain library materials are available only for FRVPLD cardholders, such as our Library of Things collections. Please contact the library for additional information.

It varies by format:

Format Loan Period
Books 3 weeks
New Books 2 weeks
Prize Pick Books 1 week
Prize Pick DVDs 1 week
DVDs 1 week
New DVDs 1 week
All Blu-Rays 1 week
Audiobooks & CDs (including Playways and MP3s) 3 weeks
New Audiobooks & CDs (including Playways and MP3s) 2 weeks
Video Games 1 week
Playaway View 1 week
Magazines  2 weeks
Laptops 2 weeks
Wi-Fi Hotspots 2 weeks
STEAM Kits 1 week
American Girl Doll Kits 1 week
Early Learning Kits 1 week
Snowshoes 1 week
CD Player 2 weeks

For downloadable materials, log into your account (for Overdrive, Axis 360, etc.) to review loan periods.
Items from other libraries may have different loan periods; contact us for details.

Yes, if no other patron has requested the item. To renew, click on My Account in the header of any page on the library website. Once you have logged in to your account, click Items Out and follow the onscreen instructions. The number of renewals varies by format:

Format Number of Renewals
Books 2
New Books 2
Prize Pick Books 0
Prize Pick DVDs 0
DVDs 2
New DVDs 2
All Blu-Rays 2
Audiobooks & CDs (including Playways and MP3s) 2
New Audiobooks & CDs (including Playways and MP3s) 2
Video Games 2
PlayAWay View 2
Magazines 2
Laptops 1
Wi-Fi Hotspots 0
STEAM Kits 2
American Girl Doll Kits 2
Early Learning Kits 2

For downloadable materials, log into your account (for Overdrive, Axis 360, etc.) to review renewal policies.

As of January 1, 2020, the Fox River Valley Public Library District has gone fine-free! Please refer to our Fine Free FAQ for further details.

While we’re no longer charging fines on print and media materials, some items – hotspots, laptops, kits – will continue to accrue late fees.

For fines totaling over $3, log into My Account to pay online.  SmartPAY™ is the secure electronic online payment service for payment of fees. Payment can be made by: Visa, MasterCard, or Discover. There is no additional service fee for using this method of payment at this time.

For fines under $3, or to pay any fine amount by cash, check, or credit card, visit us at either location.

You may update your contact preferences by clicking on My Account in the online catalog and updating the information saved in Contact Information and Preferences. The email address you submit will only be used for library business such as hold notification, overdue notices, etc. All information in your record is kept confidential.

We do not keep records of what you've checked out. However, you can turn on the Maintain Reading History feature in your account to keep track of titles you check out going forward

How do I place a hold?

When searching the catalog, look for the "Place Hold" button for each item in your search results.

How many holds can I place?

There are no limits on holds.

Why can't I place a hold?

If you're unable to place a hold, your account may be restricted or an item may not be eligible for holds. Please contact us for additional assistance.

Where do I pick up my holds?

Please visit the location you selected as the pickup location for your hold. You can verify this in My Account.

Holds are filed by last name on a public holds shelf.

How long is a hold held for me?

Holds are held at your pickup location for 5 days.

Can I change the location where I pick up a hold?

Please contact us for assistance if you need to change the pickup location after placing a hold.

Can I suspend a hold?

Yes, you can suspend a hold that has a status of "pending" under the Holds section of My Account. You can also set the beginning and dates of the suspension. While your hold is suspended, you will continue to move ahead on the waiting list, but the hold will not be sent to your pickup location while it is suspended. Use this option to manage your holds when you are away or don't have time to read.

To renew books, CDs, DVDs, and other physical materials, log in to My Account and go to Items Out.
For digital materials, log in to your Overdrive or Axis 360 account to renew following onscreen instructions.
You can also renew materials by calling or visiting us in person.

Return your materials to the book drop at the Dundee Library and the Randall Oaks Library. There is also a book drop available at the Gilberts Village Hall (parking lot) at 87 Galligan Road. (The book drops at Jewel in West Dundee and Culver’s in Carpentersville are no longer available.)  Please return laptops, hotspots, and kits in person during library hours.

For lost and damaged items (book, DVD, CD, etc.), you'll be required to pay the replacement cost of the item and a $5 processing fee.
If you are searching for a lost item, staff will renew items three times from the original due date to give you time to find it. Thorough searching is recommended before paying for an item; paid items will not be refunded.
We won't hold you responsible for items lost or damaged by fire, flood, or theft when documented by a police or insurance report.

Please contact us for further information.

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