Home Delivery is here to stay!
The Fox River Valley Public Library District is pleased to announce that home delivery service will remain a permanent service for patrons in the district. Library card holders can place items on hold and have them delivered right to their front door.
How to Place Your Delivery Request
We will deliver books, DVDs, CDs, audiobooks, graphic novels, magazines, video games, and playaways. We cannot deliver hot spots, laptops, or Youth Services kits.
2. New procedure to request Home Delivery!
Once you have placed your item(s) on hold, select "Fox River Valley - Home Delivery" from the library pickup drop down menu. Once an item on hold is ready, you will receive a notice, via your preferred notification method, that your item will be delivered. We will be unable to provide the exact date of delivery. Items can still take 1-2 weeks for delivery, and certain items - hotspots, laptops, and youth kits - are ineligible for home delivery.
Staff will deliver materials five days a week, Monday through Friday. Our driver is not permitted to accept materials from patrons to return to the library. Book drops at the Dundee Library, Randall Oaks Library, and Gilberts Village Hall are open for patrons to return their materials.
Delivery will not be same day and could take up to two weeks depending on volume. Items will be routed based on village. We only have one delivery driver and vehicle.
We cannot guarantee availability of all items placed on hold.
If you need assistance, please email our account services department at email@example.com.
Hope to see you soon!