Here are answers to the most frequently asked questions about the library's closure due to COVID-19 restrictions. If you have a question that is not answered below, send an email to firstname.lastname@example.org or call (847) 428-3661 and leave a voicemail.
Help! I can't find my library card number!
If you're unable to find your library card, you can take a picture of a current utility bill or current piece of mail with your address and sent it to email@example.com. We will be in touch with you with your library card number.
I don't have a library card. Can I still sign up for one?
Yes! Please visit the My Account page on our website.
Select the link in the top sentence that reads, "If you are not registered for library services, click or tap here to register now." Follow the on-screen instructions and you will be signed up for a temporary library card that will permit you access to our eContent. All temporary cards start with the prefix "PACREG"; please use PACREG plus the six digits after when accessing materials.
How can I use the library while it's closed?
FRVPLD is now offering Home Delivery Service to district residents. Click here for directions on how to request home delivery.
We also have a number of online resources for both eContent and research. Please check out our eLibrary page for access to eBooks and eAudiobooks through Overdrive, Axis360, and Hoopla, or check out our Research page for access to our online databases where you can learn a different language, pick up a new hobby, teach yourself how to code, or take an online course.
What about my currently checked out materials?
No items will be due during the library's closure. All checked out materials have had their due dates reset accordingly. We will announce the new due dates once we know when we are going to reopen. The Return Drop Box at the Dundee Library is now open for those who really want to return their materials.
Can I access my holds?
Holds will be delivered to your home when you fill out a Home Delivery Request. Click here for directions on how to request home delivery.
Can I return materials while the library is closed?
The Return Drop Box at the Dundee Library is now open for those who really want to return their materials.
When will the library reopen?
The library is under Governor Pritzker's orders to remain closed until further notice. We will once again open our doors when it is deemed safe and best practice to do so. Please continue to check our website or social media for updates.
For the latest updates and ideas on how you can use your library card online, follow us on our social media channels: