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Library Closure FAQs

Here are answers to the most frequently asked questions about the library's closure due to COVID-19 restrictions. If you have a question that is not answered below, send an email to libraryhelp@frvpld.info or call (847) 428-3661 and leave a voicemail.


Help! I can't find my library card number!

If you're unable to find your library card, you can take a picture of a current utility bill or current piece of mail with your address and sent it to libraryhelp@frvpld.info. We will be in touch with you with your library card number.

 

I don't have a library card. Can I still sign up for one?

Yes! Please visit the My Account page on our website. 

 

 

 

 

 

Select the link in the top sentence that reads, "If you are not registered for library services, click or tap here to register now." Follow the on-screen instructions and you will be signed up for a temporary library card that will permit you access to our eContent. All temporary cards start with the prefix "PACREG"; please use PACREG plus the six digits after when accessing materials.

 

How can I use the library while it's closed?

We have a number of online resources for both eContent and research. Please check out our eLibrary page for access to eBooks and eAudiobooks through Overdrive, Axis360, and Hoopla, or check out our Research page for access to our online databases where you can learn a different language, pick up a new hobby, teach yourself how to code, or take an online course.

 

What about my currently checked out materials?

No items will be due during the library's closure. All checked out materials have had their due dates reset accordingly. We will announce the new due dates once we know when we are going to reopen.

 

Can I access my holds?

Holds will be unavailable for pickup until the library reopens. However, patrons can continue to place items on hold through our online catalog. Existing holds will remain available until 7 days after the library reopens.

 

Can I return materials while the library is closed?

In an effort to encourage patrons to stay home, all FRVPLD book drops are closed during this time. Please hold onto your materials until the library reopens.

 

When will the library reopen?

The library is under Governor Pritzker's orders to remain closed until April 30. We will once again open our doors when it is deemed safe and best practice to do so. Please continue to check our website or social media for updates.

 

For the latest updates and ideas on how you can use your library card online, follow us on our social media channels:

Facebook

https://www.facebook.com/FRVPLD/?ref=bookmarks

Twitter

https://twitter.com/frvpld

Instagram

https://www.instagram.com/fox_river_valley_libraries/

https://www.instagram.com/frvpld_youth/

https://www.instagram.com/frvpld_teens/